To meet and surpass the growing and complex needs of our clients, TTS Business Services's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. TTS Business Services provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

People Expert Leadership

TTS Business Services offers practical expertise in all areas of outsourcing. Our management team has extensive experience across a broad spectrum of industries and brings to TTS Business Services the best-practices from each. We offer deep intellectual capital with a consistent track record of results.

Qualified Workforce

Our clients access our world-class expertise through our team. With in-depth training, ongoing professional development, performance-driven programs and a demonstrated retention strategy, our staffs are well-versed in both outsourcing best practices and in our clients' business practices, culture and needs. Access to offshore labour provides our customers with increased cost savings and the availability of highly educated and trained resources that provide a seamless customer interaction.

Customer Focus

Customer satisfaction resonates throughout the entire TTS Business Services organization. From customer service representatives to collectors and from the client services team to the executive team, each TTS Business Services employee is educated on the importance of consistently delivering the high quality of customer contact our clients require. We determine the best techniques and solutions for measuring customer satisfaction, which can include our own as well as third-party and client-based systems. We offer real-time solutions to our customers — and our own team — can survey the effectiveness of our people and measure customer satisfaction.

Results Driven Culture

Whether exceeding client revenue goals through accounts receivable management or improving customer satisfaction and loyalty through customer relationship management, TTS Business Services's team of customer contact professionals make generating client results their number one goal. Our incentive based culture ensures the TTS Business Services team is highly motivated to reach our clients' objectives and provide the top qualit y customer contact they require.

MISSION & VALUE

Our actions are guided by our Vision and Mission, with a firm belief in our Core Values, which gets reflected in our interactions with all our customers, our investors, and our employees.

Mission

To be the "partner of choice" for the Healthcare & Data Processing Industry worldwide.

Vision

To be a leader in the delivery of rapid, cost-effective and comprehensive solutions for the growing Healthcare Industry needs of global enterprises.

Values

Customer Centric approach – "We are much more than a vendor; we are your partner"

High standards of personal and professional ethics

Constantly strive for innovation and excellence

Culture of knowledge sharing and continuous growth for each member

Fun-filled work environment with respect for each individual

Our goal remains constant — help clients reduce operating expenses, increase cash flow, and improve their customer's experience.

TTS Business Services providing clients with successful Business Process Outsourcing (BPO) solutions. Our outsourcing portfolio includes product services for a diversified customer base. TTS's inception and our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation and proven business model makes TTS the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, TTS's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. TTS provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

FEATURES & BENEFITS

With a client history, TTS is truly the most trusted pioneer in essential non-core outsourcing.

As the leader provider of essential non-core outsourcing services, TTS understands how critical the customer is to non-core process improvement. Our services reflect a careful integration of every aspect that touches the customer. Features include hiring the best people for our organization, modelling our business practices after proven processes that deliver results and leveraging state-of-the-art technologies in all of our contact centres.

People Expert Leadership

TTS offers practical expertise in all areas of outsourcing. Our management team has extensive experience across a broad spectrum of industries and brings to TTS the best-practices from each. We offer deep intellectual capital with a consistent track record of results.

Qualified Workforce

Our clients access our world-class expertise through our team. With in-depth training, ongoing professional development, performance-driven programs and a demonstrated retention strategy, our staffs are well-versed in both outsourcing best practices and in our clients' business practices, culture and needs. Access to offshore labour provides our customers with increased cost savings and the availability of highly educated and trained resources that provide a seamless customer interaction.

Customer Focus

Customer satisfaction resonates throughout the entire TTS organization. From customer service representatives to collectors and from the client services team to the executive team, each TTS employee is educated on the importance of consistently delivering the high quality of customer contact our clients require. We determine the best techniques and solutions for measuring customer satisfaction, which can include our own as well as third-party and client-based systems. We offer real-time solutions to our customers — and our own team — can survey the effectiveness of our people and measure customer satisfaction.

Results Driven Culture

Whether exceeding client revenue goals through accounts receivable management or improving customer satisfaction and loyalty through customer relationship management, TTS's team of customer contact professionals make generating client results their number one goal. Our incentive based culture ensures the TTS team is highly motivated to reach our clients' objectives and provide the top quality customer contact they require.

Technology

• Secured 256-bit SSL encryption for all data access and transfers
• Firewalls
• A unique login ID with user defined access parameters to each employee
• All areas are monitored by closed-circuit television cameras
• ISP provided by three different providers for redundancy
• Back-up policies are defined as per process requirement
• Regular Anti-virus updates are run on all systems
• 24/7 IT support provided by a certified IT team.

Data Security

• A NDA (confidentiality agreement) is signed by all the employees
• Bio-metric access controller to enter into the office premises
• All employees must carry a designated photo ID inside the premises
• Access to data/PHI is given only to individuals who are authorized to use
• Floppy drives, CD drives & USB ports are disabled on all systems on the floor
• Restricted access to internet, e-mails and printers
• Dedicated and Secured FTP site for files transfer
• Regular HIPAA training is provided to all employees
• Data storage devices are not authorized on the floor
• All visitors are registered at the reception and then escorted to the floor
• 24/7 on-campus security staff